Privacy & Cookie policy

Privacy declaration

This page was last updated on Oktober 19, 2023

This privacy statement applies to the website and services of Plug-in Mobility (hereinafter "we", "us").

We attach great importance to the privacy of our customers and visitors to our website. For this reason, we will only process your data in a manner that complies with the General Data Protection Regulation (AVG or GDPR).

Personal data that we collect

We collect data to be able to work efficiently and to offer you the best experience with our products and services. You give us a number of these details (optional) directly to us, for example when you create an account on our website, you request a demo account, ...

Data we collect:

  • Contact information: first name, name, address, email, telephone number
  • Professional data: Company name, VAT number

We also register information about the company in which our members and / or prospects work (eg: VAT number, business sector, etc.).

Be sure to also read our cookie statement.

What do we use this personal information for?

The personal information that you provide to us can be used to manage our relationship with you, or to modify or improve the website and related services. We also process your data to handle your purchases correctly.

We may also use your personal information for marketing purposes, send you promotional materials or communications relating to services provided by us and which we think may be of interest to you.

You can request that we stop sending communication, e-mails or other correspondence at any time. This can be done without justification and free of charge, for example by clicking on the appropriate unsubscribe link at the bottom of each e-mail message.

An overview of our processing activities:

  • Sending newsletters
  • Managing online accounts
  • Improving our services
  • Offering customer service
  • Handling complaints

How long do we keep personal data?

We do not store your personal data for longer than is strictly necessary to achieve the objectives set out in this privacy statement. If you would like further information about the exact deadline, you can always contact us.

Transfer of data to third parties

Your data will under no circumstances be passed on to third parties.

Security of your personal data

We make every effort to protect the security and confidentiality of your personal data. We use appropriate technical and organizational measures in such a way that the processing complies with the requirements of national and European legislation

Your rights

Right of access and inspection

You have the right to receive free of charge your personal data at any time, as well as the use that We make of your personal data.

Right of improvement, deletion and limitation

You always have the right to ask us to correct, supplement or delete your personal data, you can also do this yourself through the personal settings of your account. You acknowledge that in case of refusal of communication or request for the removal of personal data, certain services and products are not available. You may also request to limit the processing of your personal data.

Right of resistance

You also have a right of opposition to the processing of your personal data for serious and legitimate reasons. In addition, you always have the right to oppose the use of personal data for direct marketing purposes; in such a case you do not have to give reasons.

Right of free data transfer

You have the right to obtain your personal data processed by us in a structured, standard and machine-readable form and / or transfer it to other responsible parties.

Right of withdrawal of consent

If the processing is based on your prior consent, you have the right to withdraw this consent.

Right to file a complaint

You have the right to file a complaint with the Belgian Privacy Commission: Commission for the Protection of Privacy, Rue des Presses 35, 1000 Brussels, Tel +32 (0) 2 274 48 00, Fax +32 (0) 2 274 48 35, email:


This privacy statement is tailored to the use of and the possibilities on this website. We reserve the right to change or update this privacy statement at any time.

When we make changes to this statement, we change the date of the "last update" of the statement. In case of important changes, we will mention this on our homepage. Nevertheless, we recommend that you periodically read our privacy statement.

Cookie Policy

During a visit to this website, cookies are placed on the hard disk of your computer or mobile device.

What are cookies?

A cookie is a small text file that we store on your computer or mobile device when you visit the website.

Cookies are usually used to keep websites functioning optimally, to keep track of the actions of visitors to the website, to keep log-in details, etc. There are different types of cookies that can be distinguished according to their origin, function and lifetime.

Which cookies do we use and why?

We initially use "First party cookies". These are technical cookies that are used by the website and that aim to make the site function optimally. Example: settings that the user made on previous visits to the site.

We also use a number of "Third party cookies". These are technical cookies that are used by third parties and that are intended to inform us about your browsing behavior and about your technical data.

What kind of cookies are there and what do they serve?

1. Essential cookies

Essential cookies are cookies that are necessary for a website to function. They ensure that basic functions such as page navigation, security and load time can work.

2. Functional cookies

Functional cookies are cookies that keep information about your choices and preferences on a website. For example, they remember your language choice, login details or the region in which you live.

3. Analytical cookies

Analytical cookies collect information about the behavior of website visitors and the performance of the website. The website can be improved on the basis of the results and visitors will receive a better user experience.

4. Marketing cookies

Marketing cookies follow the surfing behavior of website visitors and, based on that, create a user profile. That profile is used to personalize the browsing experience and, for example, to display personalized offers, advertisements, newsletters and such that match your interests.

Which cookies are placed via our site?

.ASPXFORMAUTH (session cookie)

  • Type: first party
  • Kind: essential cookie
  • Lifetime: session
  • Purpose: this cookie allows communication between web server and browser and temporarily saves information from your session. For example, it ensures that you do not have to log in again on every page.

language (session cookie)

  • Type: first party
  • Kind: essential cookie
  • Lifetime: 1 year after last visit
  • Purpose: to keep track of the language choice of the user

__utma (Google Tag Manager)

  • Type: third party
  • Kind: analytical cookie
  • Lifespan: 2 years
  • Aim: to distinguish between unique users and sessions

__utmb (Google Tag Manager)

  • Type: third party
  • Kind: analytical cookie
  • Lifespan: 30 minutes
  • Goal: determines new sessions and visits

__utmc (Google Tag Manager)

  • Type: third party
  • Kind: analytical cookie
  • Lifetime: session
  • Purpose: works together with the __utmb cookie to identify new sessions of returning visitors

__utmt (Google Tag Manager)

  • Type: third party
  • Kind: analytical cookie
  • Lifespan: 10 minutes
  • Goal: slows down the request speed and ensures that data collection on sites with a lot of traffic is limited.

__utmz (Google Tag Manager)

  • Type: third party
  • Kind: analytical cookie
  • Lifetime: 6 months
  • Goal: identifies the source you have directed to our website

datr, act, sb, presence, fr, wd, xs, c_user, dpr (

  • Type: third party
  • Kind: marketing cookies
  • Lifetime: session and remain for a maximum of 2 years
  • Goal: creates a user profile to show relevant advertisements on Facebook.


  • Type: third party
  • Kind: analytical and functional cookies
  • Lifetime: varies from the end of the session to 2 years after the session
  • Goal: Stores user preferences and information when they visit pages where Google Maps or YouTube are integrated


  • Type: third party
  • Kind: marketing cookies
  • Lifespan: maximum 1 year
  • Goal: Show custom ads on Google websites based on recent searches and previous interactions.


  • Type: third party
  • Kind: analytical and marketing cookies
  • Lifespan: is kept for a maximum of 2 years
  • Goal: collects data for Google Analytics in order to compile an anonymous user profile and to measure whether advertisements are effective.

_ga (google analytics)

  • Type: third party
  • Kind: analytical cookie
  • Lifetime: 2 years after session
  • Goal: measure anonymously how users use the website

_gid (google analytics)

  • Type: third party
  • Kind: analytical cookie
  • Lifetime: 24 hours after the last session
  • Purpose: to distinguish website users anonymously

Vars.hotjar (

  • Type: third party
  • Kind: analytical cookie
  • Lifespan: 1 year after session
  • Goal: analyze visitor behavior by means of heat maps, funnel tracking, user polls, surveys and more.

Extra privacy information from Google

How can you disable the cookies?

You can disable the cookies, delete them or change the settings for cookies, although in that case our website will not be able to work optimally. Do you want to change the settings for cookies? Then you can use the help function of your browser to change this.

Questions and feedback

If you have any questions about this privacy statement, please contact us using the details below:

  • Our address: Goudvinkdreef 1, 2200 Herentals, Belgium
  • Our telephone number: +32 474 45 94 88
  • Our "Data Protection Officer" via